Shipping policy


Shipping Policy

Last updated: 5 Jan 2026

Thank you for shopping with us! Please read our shipping policy carefully before placing an order.

Processing Time

Most of our products are custom-made to order using the photos you provide.

  • Order processing time: 1-3 business days
  • This includes photo checking, printing, quality control, and packaging
  • Processing time does not include shipping time

You will receive a confirmation email once your order has been dispatched.

Shipping Locations

We currently ship to:

  • United Kingdom 

Shipping Methods & Delivery Times

Delivery times are estimates and may vary during busy periods (e.g. holidays).

  • Royal Mail 2nd Class: 3-5 business days after dispatch
  • Royal Mail 1st Class: 1-3 business days after dispatch

Delivery times are provided by the courier and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Shipping method selected

Any applicable shipping charges will be clearly shown before payment.

Tracking

If you choose a tracked shipping option, tracking details will be emailed to you once your order has been dispatched.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for:

  • Delays or loss caused by incorrect or incomplete addresses
  • Orders returned due to address errors

If an order is returned to us, additional postage costs may apply to resend it.

Delays

While we do our best to meet delivery estimates, delays can occasionally occur due to:

  • Courier issues
  • Weather conditions
  • High seasonal demand

We are not responsible for delays once the parcel is with the courier, but we will always try to help if there is an issue.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us within 48 hours of delivery (or expected delivery date) with:

  • Your order number
  • Photos of any damage (if applicable)

We will review each case and offer a suitable solution.

Custom & Personalised Items

Because our products are custom-made, shipping times may vary slightly depending on order volume. We appreciate your patience while we create something special just for you.